Returns & Replacement

Check before you accept. We strongly recommend opening and checking your parcel in front of the delivery person.

What We Replace

• Products that arrive damaged or faulty
• Wrong or missing items

Electrical faults are covered too, if they appear within 7 days of delivery.

What We Can't Accept

• Change-of-mind returns. Please choose with care.
• Small differences between photos and the real product. Photo lighting and editing can make colour and tone look slightly different.

How to Report

• Damaged, wrong or missing item: tell us within 24 hours of receiving the parcel.
• Electrical fault: tell us within 7 days.
• Message us on Messenger or WhatsApp with your order number and a clear photo or video of the problem (proof required; unboxing video preferred).

What Happens Next

• We replace it within 7 days and pay the delivery of the replacement.
• You pay the courier charge to send the faulty product back.
• If we cannot replace it, we refund you within 3 days by bKash: the product price only (the delivery charge is not refunded).
• Orders paid first by bKash: we refund the amount you paid minus the bKash cash-out charge.

Refused parcels. If you refuse a parcel without a fault, we may ask you to pay the delivery charges (both ways) before we accept your next order.